Zulay Magia Super Automatic Espresso Machine

Can this also make hot chocolate?

Hi there! No. Please let us know if you have other concerns. Have a wonderful day today!

Where can I order a drip tray in white

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number. Have a wonderful day today!

is there a way to make the coffee bean larger Possible an attachment I keep having to move the beans to the center of the hopper

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number or a photo of the product with a description of the issue. Have a wonderful day today!

Milk Cartiage replacement - where to order it

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number or a photo of the product with a description of the issue. Have a wonderful day today!

What is the difference between the Lux version and the black/silver version which is $125 less on amazon?

Hi there! The White Magia Lux comes with a milk container and cups. The Black Magia Lux comes with black cups. Please let us know if you have other concerns. Have a wonderful day today!

How tall is the total unit?

Hi there! 18.1"D x 9.4"W x 13.8"H Please let us know if you have other concerns. Have a wonderful day today!

good afternoon, is it possible to install contactless payment on your coffee machine?

Hi there! No. You can't install contactless payment on the Magia coffee machine. Please let us know if you have other concerns. Have a wonderful day today!

Are they special instructions for using ground coffee or do I just fill the whole up?

Hi there! Yes, we have special instructions. Please email us a request at support@zulay.net Hope to hear from you soon!

how do i buy a new water tank, Current on has cracked when i dropped it on my kitchen floor.

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number and a photo of the product with a description of the issue. Have a wonderful day today!

Is there a plumbed option?

Hi there! Unfortunately, there is no plumbed option. Please let us know if you have other concerns. Have a wonderful day today!

I accidentally put water into the bean bin. Now it will not brew, what can I do?

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number or a photo of the product with a description of the issue. Have a wonderful day today!

Is it compatible with milk substitutes like oat or almond?

Hi there! For an even better milk foam experience, we recommend using whole milk, 2% milk, almond milk, oat milk, and coconut milk, but there are many variables in quality, fat and protein. In short, trying different milks until you find one that works for you will likely be necessary. Using Heavy Cream or Whipping Cream can damage the Milk System over time due to the high density of these milks. Please let us know if you have other concerns. Have a wonderful day today!

What are the dimensions of the unit?

Hello there! The dimensions are : L24xD46xH35cm. Please let us know if you have other concerns. Have a great day!

How many cups of coffee can I make a day ? Can I use it for my office? (60 people)

Can I use cream instead of milk in my machine

I cracked my water tank, do you guys sell replacements?

Hello there! Yes, we do. To provide you with better assistance, please email us at support@zulay.net with your order number or photo(s) of the product. Have a great day!

Hello! In the indovidual drink settings, liquid amount of coffee is set in ounces, but milk is set in seconds. If I want to set equal amounts of coffee and milk, how many seconds of milk do I need to set for 1 oz of coffee? Thank you.

Hi there! It takes 10 seconds per ounce of milk. Please let us know if you have other concerns. Have a great day!

Is there a button for just frothing milk?

Hello there! Yes, there is an option to froth milk. Please let us know if you have other concerns. Have a great day!

Can I use this for my coffee shop ?

Hi there! The Magia, is designed specifically for personal and home use. While the Magia offers numerous features, it is important to note its limitations when it comes to broader applications. Please let us know if you have other concerns.

Hi! As some amounts are set in ounces and others in seconds, how many seconds for 1 ounce? Thank you!

Hello there! An ounce of espresso will take around 20–35 seconds. Please let us know if you have other concerns. Have a great day!

I cant get the Brew group out. Screen is saying its missing.

HI there! Thanks for reaching out to us! I'm sorry to hear about it. Please follow these:

Method 1:
> Unplug power cord, wait 20 seconds, then plug back in. This will engage the gears inside the machine
> Wait for the machine to clean, then check if the error is gone
> remove/reinsert brewer

Method 2:
if still not working;
> tap the screen once and let go
> press and hold down the red brewer image for 8 seconds, then let go
> it will then do its cleaning routine
> remove/ reinsert brewer

I hope this helps. Have a great day!

How large is the water reservoir?

Hello there! It has a capacity of 1.8 liters. Please let us know if you have other concerns. Have a great day!

Can the interior mechanism be washed with direct water?

Hi there!! No, the interior mechanism of an espresso machine should not be washed with direct water. Direct water exposure can lead to short-circuiting or permanent damage. Please let us know if you have other concerns. Have a great day!

My water tank is cracked on my ZULAY MAGIA SUPER AUTOMATIC ESPRESSO MACHINE , where can I order a replacement..

Hi there! I'm sorry to hear about it. Please send us an email with your order number at support@zulay.net. Have a great day!

My unit wont work after 4 cups used. I have a refurbished unit. What should I do?

Hi there! I'm sorry to hear about it. Please send us an email with your order number at support@zulay.net. Have a great day!

Hello My water Tank is broken, how do I order another one?

Hi there! I'm sorry to hear about it. Please send us an email with your order number to support@zulay.net. Have a great day!

What goes in the machine to make the flavors like chocolate and lemon?

Hi there! We suggest you visit this awesome link: https://www.zulaykitchen.com/blogs/recipes/tagged/coffee-recipes

Please let us know if you have other concerns. Have a great day!

What is the 19-Bar Italian Pump?

Hello! The 19 bars signify that the machine has more than enough pressure to produce a rich, flavorful shot of espresso compared to other standard 9-bar versions. Please let us know if you have other concerns.

What brand/type of descaling tablets should I use for my magi’s coffee machine

Thanks for reaching out to us! Here’s a link to a pack of Descaling tablets that would work well for the Magia: https://www.amazon.com/Espresso-Machine-Descaler-Tablets-Mineral/dp/B08R6PBTDD
Please let us know if you have other concerns.

Is this product suitable for a commercial cafeteria?

Hello! The Magia is intended solely for use at home or for personal use. Let me know if you need anything else.

What do I do if the machine super automatic coffee machine isn't reading thdave brewer

Hi there! If you are getting the Brewer Missing message,try this:

Method 1:
> Unplug power cord, wait 20 seconds, then plug back in. This will engage the gears inside the machine
> Wait for the machine to clean, then check if the error is gone
> remove/reinsert brewer

Method 2:
if still not working;
> tap the screen once and let go
> press and hold down the red brewer image for 8 seconds, then let go
> it will then do its cleaning routine
> remove/ reinsert brewer

Let me know if this helps.

Is it available for 220V power supply?

The temperature only goes to medium when I try to customize. Am I doing something wrong?

Hi there! You will need to hold the pointer, drag it to the left, then drag it to the right. Please let us know if you have other concerns.

I just placed an order, but I need to change the address

Hi Candy, Please contact our customer service team at support@zulay.net and we'll be happy to help you with your order!

Do I have the option not use the milk steamer or frother

Hi! Yes if you select a drink that does not contain any milk (such as espresso, or Americano) then the milk frother function will not operate. The milk frother and steamer only turn on when you want a coffee drink with milk. Hope this helps!

Where are your machines made?

Hello! While our company's headquarters are located in Florida, USA, like most products available online and in stores, ours are manufactured in China. Our commitment to quality and customer satisfaction remains our top priority, regardless of where our products are manufactured. We maintain stringent quality control measures for high-standard products, including USA-based quality and safety inspections, and we closely collaborate with manufacturing partners to ensure compliance with all applicable regulations.

Where can I get the items to descale the machine?

Hello! Here’s a link to a pack of Descaling tablets that would work well for the Magia: https://www.amazon.com/Espresso-Machine-Descaler-Tablets-Mineral/dp/B08R6PBTDD

Is a comercial grade ( certificated)

Hi there! No, it is only for personal or home use. Please let us know if you have other concerns.

Where does the milk go? I see a water tank but no milk tank. Thanks

Hello! You got to have a separate milk jug or container. Please see the image for reference. Please let us know if you have other concerns. Have a great day!

Where is the milk tube

Hi there! Please check the accessory box. If you have missing milk tubes, please send us an email with your order number at support@zulay.net for a replacement. Have a great day!

Do any of your machines do cold brew also.

How many cups can you make per day?

Hello! The Magia is specifically engineered for personal or home use only.There's no exact number of cups that you can make. Due to its size and capacity, it may not be suitable for commercial or high-volume settings where larger coffee makers are typically required. Please let us know if you have other concerns. Have a great day!

My brew group won't come out?

Thanks for reaching out to us! I'm sorry to hear about it. Please follow these:

Method 1:
> Unplug power cord, wait 20 seconds, then plug back in. This will engage the gears inside the machine
> Wait for the machine to clean, then check if the error is gone
> remove/reinsert brewer

Method 2:
if still not working;
> tap the screen once and let go
> press and hold down the red brewer image for 8 seconds, then let go
> it will then do its cleaning routine
> remove/ reinsert brewer

Let me know if this helps.

I purchased this and the dust pan under the grinder is full and overflowing after just a few cups of coffee. Per one pound bag of coffee, no matter what setting I use for coarseness, I get nearly a quart size ziplock of "dust" out of it. I have to vacuum out the inside of the machine weekly as it's so much dust. Why?

Hi there! I'm sorry to hear about it. Please check out the link below.

https://www.zulaykitchen.com/pages/how-to-use-the-magia-espresso-machine

Then go to Grinder Calibration to fix it. Please let us know if you have other concerns. Have a great day!

Which countries do you deliver to?

I received a ZULAY MAGIA SUPER AUTOMATIC ESPRESSO MACHINE as a gift and there is no instruction manual in the box

Hello there! I'm sorry to hear about it. We sent you a separate email with the Magia user manual attached. Please let us know if you have other concerns. Have a great day!

I accidentally poured water into wrong compartment in my machine. How do I fix it?

Hi there! I'm sorry to hear about it. Please send us an email with your order number at support@zulay.net to better assist you with it. Have a great day!

How do i order the milk tube and cleaning tablets?

Hi there! Please send us an email with your order number at support@zulay.net to better assist you with it.

Here’s a link to a pack of Descaling tablets that would work well for the Magia: https://www.amazon.com/Espresso-Machine-Descaler-Tablets-Mineral/dp/B08R6PBTDD

Have a great day!

Hi, what does it mean? Please check your water container and put the milk tube into a clean water. I get a message every day on my coffee machine and I don't know what it means.

Hello there! It means to check your water tank and just place the tube in a glass of water.


Please let us know if you have other concerns. Have a great day!

how do I descale the machine? does it come with a descale 'pill"?

Hi there! Go to https://www.zulaykitchen.com/pages/how-to-use-the-magia-espresso-machine
Then look for Descale Process.

Yes, we have provided you with one descaling tablet. Also, here’s a link to a pack of Descaling tablets that would work well for the Magia: https://www.amazon.com/Espresso-Machine-Descaler-Tablets-Mineral/dp/B08R6PBTDD

Please let us know if you have other concerns. Have a great day!

Where might I obtain a replacement user DVD for my Zulay Magia Super Automatic? I seem to have misplaced mine in a recent move.

Hi there! Please check out this video link to better assist you with your Magia: https://www.zulaykitchen.com/pages/how-to-use-the-magia-espresso-machine
Please let us know if you have other concerns. Have a great day!

Hello, can I pay for an item with check?

Hello there! Unfortunately, we don't accept it as a method of payment. Please let us know if you have other concerns.

Hello! I just order a Magia but I am confuse about what kind and brand of coffee beans do you recommend for the Machine?

Hello there! You can use Robusta or Arabica. You can have a medium to dark roast if you prefer mild to strong coffee. Please let us know if you have other concerns.

Is there supposed to be a dust tray under the brewing unit? It makes an awful mess when cleaning this unit and the waste bin doesn’t get the half of it .

Hi there! I'm sorry to hear about it. Please send us an email with your order number at support@zulay.net and request for a dust pan.


Please let us know if you have other concerns.

What kind of coffee beans I can use so our whole mess up my Griner

Hi there! You can go with Robusta beanns, which are smaller and more rounded, measuring around 5-7 millimeters in length. Please let us know if you have other concerns.

Do you use real milk or does this machine use powdered milk?

Hi Amy, the machine uses real milk. There is a tube attached to the milk frother in the front of the machine that you would place into a cup of milk, you should be able to see this in a couple of our videos. Hope this helps!

puedo cambiar el idioma a español?

Hola, me temo que por ahora esa opción no está disponible.

Can this machine be for commercial use? And can I track how many shots or coffee served per day?

Hi, I'm afraid the Maiga is meant for indoor, personal household use only. Not for commercial use.

Do any of you machines have direct plumb line for water?

Hi, Unfortunately, there is no option to add a direct water line to the Magia, yet! We may have one in our future models. Thank you for your support!

Is it NSF certified?

Hi there, we have passed all USA based inspections for quality and safety. We also make sure we comply with all USDA and all international regulations/standards.

What are the 19 options

Hi, To help us better assist you with your inquiry, can you reach out to us through our support email support@zulay.net. Talk to you soon!

I have she supper automatic espresso machine. Where can I order the milk and dispenser part

Hi, I'll be more than happy to send you the replacement parts. Can you reach out to us through our support email support@zulay.net.

What if you want a cup of decaf coffe?

Hi Marcella, You can add your decaf pre ground coffee at the chute.

Where is the Zulay Magia made?

Hello! While our company's headquarters are located in Florida, USA, like most products available online and in stores, ours are manufactured in China. Our commitment to quality and customer satisfaction remains our top priority, regardless of where our products are manufactured. We maintain stringent quality control measures for high-standard products, including USA-based quality and safety inspections, and we closely collaborate with manufacturing partners to ensure complaince with all applicable regulations. The cherry on top - we have a lifetime warranty for most of our products and provide 24/7 support to all our customers to deliver you the Kitchen Happiness you deserve!

Hi. I just purchased a Zulay Magia Super Automatic Espresso machine; we're enjoying it greatly! Do you have a description of each of the drinks? For example, what's the difference (with your machine) between a latte and a latte macchiato? The images on the screen are identical. Thank you!

Hi Terri, I'm afraid the manual does not include a detailed description of each of the drinks. However, I can help you with a photo description of it and we'll be more than happy to send it over. Can you reach out to us through our support email support@zulay.net. Talk to you soon!

Is the unit UL listed and if so is it marked household only? additionally does it have a 3 prong plug.

Hi Don, I'm afraid the Maiga is meant for indoor, personal household use only. Not for commercial use. Yes it has a 3 prong plug. The electrical plugs are designed for use in the US. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. Please check compatibility before purchasing.

Would this machine work on a small coffee trailer and be able to keep up?

Hi Samantha, I'm afraid this machine is meant for indoor, personal household use only.

Where do I find a list of speciality drinks it makes?

Hi Joel, You may find the list of the specialty drinks when you press the Coffee Recipes Icon.

Does the water tank have a filter in it?

Hi Joel, I'm afraid the water tank has no filter.

I'm planning on using this machine for an office of about 30 persons. How many coffees a day the machine can make without reducing it's lifespan?

Hi there, I'm afraid this machine is intended for household use. Based on a typical household's consumption, rough estimate would be around 7-10 cups per day.

Where is a list of 20 different recipes? Looking for a cold brew option

Hi there, You can see the 20 recipes when you press the Coffee Recipes Icon.

Can I use ground coffee with this or is the only option whole beans with the built in grinder?

Hi there! You can use ground coffee but a coarse grind is highly recommended. You would then add the coffee one scoop at a time to the designated shoot inside the coffee compartment. The process is laid out in the users manual. Hope this helps!

how long can it be on continuously?

Hi! Thanks for reaching out to us! The machine will stay on to supply the power to the heater, making your drinks readily available anytime. Please let us know if you have other concerns. Have a great day!

How does cream work for cappuccino - late

Thanks for reaching out to us! We do not recommend the use of cream on the Magia because it can damage the Milk System over time due to its high density. Please check out this link : https://www.zulaykitchen.com/pages/magia-super-automatic-coffee-machine-troubleshooting

I hope this helps. Have a great day!

Doe this come with the milk container and metal cups?

Hi! Thanks for reaching out to us! This model does not come with the milk container and cups, those are perks of our LUX Magia model.

can this machine be plumbed with a water line

Hi there,
Unfortunately, there is no option to add a direct water line to the Magia...yet! We will note your request for future models and maybe an adapter for your model could be coming.

How big is the water tank? Can I make regular coffee on the machine

The water tank can hold up to 1.8 liters and you can absolutely make regular coffee on the Magia Super Automatic Coffee Machine.

Do you have machine that can be use outside USA at 220-240 volts?

Hi,

The Magia Coffee Machine was designed in the USA so it works with 120 volts. We do not currently have a model made for 220 volts.

what are the preprogrammed drinks w/ this machine

Hi there! Check out our blog "Why Choose Our Zulay Magia Super Automatic Espresso Machine?". All 18 preloaded drinks are mentioned there including other information about the product. Thanks!