Zulay Kitchen

    At Zulay Kitchen, our products are designed to inspire joy and creativity every time you step into the kitchen. We build our tools with quality and care,made to last through countless meals and happy moments.

    Please note that our warranty does not cover normal wear and tear, or damage
caused by improper use or failure to follow care instructions. Zulay Kitchen warrants to the Original Purchaser that the product will be free from manufacturing defects under normal use and service for the
applicable warranty period.

    Our warranty applies only to the original purchaser, or in the case of a gift, the
original recipient, and requires proof of purchase. It is non-transferable and only covers products purchased new from Zulay Kitchen or authorized sellers.

Please note that commercial or restaurant use is not covered under our warranty.

    Used, like-new, open-box, clearance, or refurbished products are not covered by this Warranty.

    If a defect arises during the warranty period please notify us immediately with relevant photos or video of the problem. We will require proof of purchase and/or a valid Order Number / ID. If the claim is deemed valid, Zulay Kitchen may at its sole discretion:

    Replace the product one (1) time only, or send a replacement part if deemed repairable. If the product is out of stock we may recommend a similar replacement or issue a refund to the original form of payment.

    If the products requires it be sent in for repair, this would be covered for the applicable time of the warranty.

    Cost of shipping is not included within the Warranty past 30 days from time of purchase. Customer will be required to pay the cost of shipping for a replacement product, part, or repair, past the 30 days. We will provide an electronic invoice
and assist you as needed.

    Limited Lifetime Warranty is non-transferable and only valid for the lifetime of the Original Purchaser.

    The same applies for yearly warranties, including our Limited 1-Year Warranty and Limited 3-Year Warranties. The warranty is non-transferable and limited to the yearly period specified.

    A copy of this Warranty Policy is available at www.zulaykitchen.com/warranty, and indicated on all major platforms. If you need assistance you may contact us at www.zulaykitchen.com/contact-us.

    Zulay Kitchen products sold at retail store locations are not covered by our Warranty, we ask that you return the product directly to the store you purchased it from. On most occasions, if past the return window, the store will still permit a store credit coupon or merchandise credit, but you must verify this with your point of purchase directly, we cannot guarantee a resolution on their behalf.

    If you have attempted the above to no avail, you may reach out to us via our portal at www.zulaykitchen.com/contact-us and we will do our best to assist or provide you available options at our discretion. Please make sure to upload screenshots of your correspondence with the retail store, or a brief description of what occurred, and most importantly proof of purchase along with a photo of the product.