Warranty Registration

Our warranty ensures that you keep smiling long after you bought your item and we want to keep it that way no matter what.

We’ll be more than happy to replace, or refund the part or item for you if it is defective/damaged upon receipt or after proper use.

Fill out our warranty registration form below:

However, we also want to make sure you get the right product and not a counterfeit or used one. So we just wanted you to know these points so you know what the warranty covers.

We do not cover unauthorized resellers (any seller other than direct from Zulay Kitchen), so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by Zulay Kitchen, that includes:

ZulayKitchen.com                            Amazon.com     
Wayfair.com                                  Walmart.com
Sears.com                                     Shop.com
      Macys.com                               HomeDepot.com 
Kohls.com                                      Belk.com
    BedBathandBeyond.com                       Kroger.com             
  Google Shopping                                Ebay.com      
  Facebook Shop                             Instagram Shop
  TikTok Shop                                  Youtube.com
     Flip Shop                                    Snappy.com
             Pinterest.com                    ShopPremiumOutlets.com
  UrbanOutfitters.com                          US.Shein.com       
TiendaMia.com                               PayPair.com

    So please check that it is Sold & Shipped by Zulay Kitchen, and not a knock-off seller or a resold item. As long as we’re able to find your Order number in our systems, we got your back.

    • Used or "open-box" merchandise is not covered by our warranty.
    • If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
    • To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
    • We're USA based so the warranty is applicable for orders/shipments within the US, International claims are subject to individual handling.
    • If you received the product as a gift, just email us at support@zulay.net with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
    • Zulay Kitchen reserves the right to refuse any refund or replacement request.
    • Basic wear and tear, or damage due to improper use, is not covered by any of our warranties.

    Once again, thanks for supporting our family-owned business and we promise you that we’ll make good on our word of providing you the Kitchen Happiness you deserve.

    If you have any questions regarding your Warranty, please feel free to contact our customer service team.

    We Are Here For You

    Get in touch with us anytime!
    📞  +1(727) 386-9117
    🕰  Mon-Fri 9:00 AM - 5:00 PM (EST)
    ✉️  support@zulay.net