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Warranty

Welcome to our warranty page! We’re a small family owned business and we always want to make sure that you walk away with the Kitchen Happiness you deserve because you matter the most to us. That’s why our lifetime warranty ensures that you keep smiling long after you bought your item and we want to keep it that way no matter what.

We’ll be more than happy to replace it for you if it breaks or refund you the full amount back if you don’t love it 100%. Since we just want everything to be as convenient as possible, you wouldn’t even have to return it so you can save yourself a trip to the post office!

However, we also want to make sure you get the right product and not a counterfeit or used one. So we just wanted you to know these points so you know what the warranty covers:

  • We do not cover unauthorized resellers, so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by Zulay Kitchen. That includes:

Zulay Kitchen Official website www.zulaykitchen.com
Amazon.com www.amazon.com/zulaykitchen
Wayfair.com www.wayfair.com/brand/bnd/zulay-kitchen-b51971.html
Walmart.com https://www.walmart.com/search/?query=zulay%20kitchen
Ebay.com https://www.ebay.com/usr/zulaykitchen
Falabella.com https://www.falabella.com/falabella-cl/search/?Ntt=zulay+kitchen
Facebook Marketplace https://www.facebook.com/zulaykitchen/
 
So please check that it is Sold & Shipped by Zulay Kitchen, and not a knock-off seller or a resold item. As long as we’re able to find your Order number in our systems, we got your back.

  • Used or "open-box" merchandise is not covered by our warranty.
  • If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
  • To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
  • If you received the product as a gift, just email us at support@zulay.net with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.

With that being said, just fill out our quick warranty registration form below. If you can’t find the particular model/color you’re looking for in the drop-down box, then just write it down in the comments.

 

Once again, thanks for supporting our small business and we promise you that we’ll make good on our word of providing you the Kitchen Happiness you deserve.