Privacy Policy

Last Updated: May 27, 2026

Welcome to Zulay Kitchen (“Zulay Kitchen,” “Company,” “we,” “our,” or “us”).

Zulay Kitchen respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, store, transfer, and protect your information when you access or use our websites, mobile experiences, social media pages, advertisements, products, services, communications, or otherwise interact with us.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your information as described herein.

Collecting Information About You

Categories and Types of Personal Information We Collect

We collect the following categories and types of personal information:

Contact Information: your first and last name, billing address, shipping address, postal address, email address, and phone number;

Other Identifying Information: IP address, browser information, device identifiers, social media usernames, account credentials, passwords, authentication information, cookie identifiers, session identifiers, and other security-related information;

Financial Information: credit card information, debit card information, payment processor information, transaction information, and other purchase-related payment details;

Demographic Information: gender, age, language preferences, interests, shopping preferences, and other demographic or preference information voluntarily provided by you;

Geolocation Data: approximate location information derived from your IP address, device, browser, or other technologies;

Internet or Other Electronic Activity: browsing history, clickstream data, search history, page visits, referring URLs, advertisement interactions, website interactions, shopping cart activity, session activity, session replay information, engagement metrics, and information regarding how you interact with our websites, advertisements, and services;

Commercial Information: products purchased, viewed, returned, exchanged, reviewed, wishlisted, or added to cart;

Audio and Visual Information: customer support recordings, photographs, videos, reviews, testimonials, social media content, and other content voluntarily submitted to us;

Professional or Employment Information: business information, creator information, affiliate information, ambassador information, and tax-related information where applicable;

Inferences Drawn From the Categories Above: profiles, predictions, preferences, interests, behaviors, and purchasing tendencies inferred from your activity and interactions.

Categories of Use

Transactional Purposes

We use your contact information, financial information, and commercial information to:

Receive, process, fulfill, confirm, ship, and track orders, subscriptions, registrations, warranties, exchanges, and returns;
Process payments, refunds, and replacements;
Communicate with you regarding transactions and customer service inquiries;
Provide customer support and warranty services;
Administer loyalty programs, promotions, discounts, sweepstakes, and giveaways; and
Maintain customer accounts, saved preferences, and shopping functionality.

Analytical Purposes

We use identifying information, browsing information, internet activity, commercial information, demographic information, and geolocation data to:

Analyze customer preferences, trends, and behavior;
Improve products and services;
Measure website performance and advertising effectiveness;
Conduct internal reporting and analytics;
Develop marketing strategies;
Improve user experience and website functionality; and
Evaluate business operations and performance.

Marketing and Promotional Purposes

We use contact information, commercial information, demographic information, internet activity, geolocation data, and inferred preferences to:

Send promotional emails, SMS messages, and marketing communications;
Inform you about products, services, offers, and promotions;
Deliver targeted advertising and retargeting campaigns;
Personalize advertisements and content;
Measure campaign effectiveness;
Operate affiliate, ambassador, referral, and creator programs; and
Deliver advertisements across websites, social media platforms, search engines, and third-party advertising networks.

Maintenance and Improvement of Services and Website

We use contact information, commercial information, and internet activity to:

Operate and maintain our website and ecommerce systems;
Maintain customer accounts and authentication systems;
Enable customer reviews, support tools, and communication features;
Monitor website usage and technical performance;
Diagnose and resolve technical issues;
Improve website speed, reliability, and functionality; and
Maintain the security and integrity of our services and infrastructure.

Review, Content Creation, and Social Media Purposes

We use contact information, commercial information, audio information, and visual information to:

Display reviews, testimonials, photographs, videos, and user-generated content;
Feature customer content on our website, advertisements, social media pages, and promotional materials;
Operate influencer, creator, affiliate, and ambassador campaigns; and
Promote our products, services, and brand.

Security and Fraud Prevention

We use contact information, identifying information, commercial information, financial information, geolocation data, internet activity, and inferred information to:

Detect and prevent fraud, chargebacks, unauthorized transactions, and suspicious activity;
Protect our business, customers, employees, systems, and services;
Verify identities and transactions;
Investigate misuse, abuse, or unlawful activity;
Enforce our agreements and policies; and
Comply with legal obligations and law enforcement requests.

Sources of Personal Information

We collect information from the following sources:

Information Collected Directly From You

We collect information directly from you when you:

Make purchases;
Create accounts;
Subscribe to email or SMS marketing;
Participate in promotions or giveaways;
Submit reviews, testimonials, photographs, or videos;
Contact customer support;
Participate in creator, affiliate, or ambassador programs; or
Otherwise voluntarily provide information to us.

Information Collected From Third Parties

We may collect information from:

Advertising networks;
Analytics providers;
Social media platforms;
Ecommerce platforms;
Fulfillment providers;
Payment processors;
Affiliate and creator platforms;
Fraud prevention providers;
Data enrichment providers; and
Publicly available sources.

Information Collected Automatically

We automatically collect information through:

Cookies;
Pixels;
SDKs;
Session replay technologies;
Web beacons;
Device identifiers;
Server logs; and
Similar technologies.

Cookies, Tracking Technologies & Consent

We and our partners use cookies, pixels, APIs, SDKs, session replay technologies, web beacons, and similar technologies to collect information regarding browsing activity, interactions, and device information.

These technologies may be used to:

Operate website functionality;
Authenticate users;
Analyze traffic and engagement;
Personalize experiences;
Deliver targeted advertising;
Measure advertising performance;
Prevent fraud and abuse; and
Improve products and services.

Third-party technologies may include services provided by:

Meta/Facebook;
Instagram;
TikTok;
Google;
YouTube;
Pinterest;
Shopify;
Klaviyo;
Triple Whale;
Analytics providers; and
Other advertising or analytics partners.

Certain tracking technologies may collect:

IP addresses;
Device identifiers;
Browser characteristics;
Session activity;
Click activity;
Page visits;
Referring URLs;
Cookie identifiers; and
Other browsing-related information.

Where required by applicable law, we obtain consent before deploying non-essential cookies or tracking technologies.

You may:

Accept or reject certain cookies through our cookie banner or consent manager;
Modify browser settings to block cookies;
Use device settings to limit tracking; or
Opt out of interest-based advertising through third-party tools.

Certain website functionality may not operate properly if cookies are disabled.

Advertising opt-out resources:

Network Advertising Initiative

Digital Advertising Alliance

Google Analytics Opt-Out

Session Replay & Monitoring Technologies

We may use technologies that record, monitor, and analyze interactions with our website, including mouse movements, clicks, scrolling, typing behavior, navigation patterns, session recordings, and communications.

These technologies may be provided by third-party vendors and may assist us with:

Analytics;
Customer support;
Fraud prevention;
Website optimization;
Security monitoring; and
Advertising attribution.

By using our website, you acknowledge and consent to such monitoring to the extent permitted by applicable law.

Combining Information

We may combine information collected:

Online and offline;
Across devices and browsers;
From third parties;
From publicly available sources; and
Across different services and interactions.

We use combined information to improve services, personalize experiences, analyze trends, deliver advertising, and operate our business.

When We Share Information With Others

Service Providers

We may share personal information with service providers assisting with:

Payment processing;
Ecommerce operations;
Shipping and logistics;
Advertising and marketing;
Analytics;
Website hosting;
Customer support;
Fraud prevention;
Technical infrastructure; and
Business operations.

Advertising & Analytics Partners

We may disclose identifiers, browsing activity, commercial information, and device information to advertising and analytics partners for:

Retargeting;
Attribution;
Audience creation;
Personalized advertising;
Conversion tracking; and
Campaign measurement.

Some disclosures may constitute “sharing,” “targeted advertising,” or “selling” under certain state privacy laws.

Corporate Transactions

We may disclose or transfer personal information in connection with:

Mergers;
Acquisitions;
Financing transactions;
Asset sales;
Bankruptcy proceedings;
Reorganizations; or
Similar corporate events.

Legal Compliance & Protection

We may disclose information:

To comply with legal obligations;
To respond to subpoenas, court orders, or governmental requests;
To investigate suspected fraud or unlawful conduct;
To enforce our agreements or policies; or
To protect our rights, property, systems, employees, customers, or business partners.

SMS & Email Marketing

By subscribing to email or SMS communications, you consent to receive recurring promotional and transactional communications from Zulay Kitchen.

Message and data rates may apply.

Consent is not a condition of purchase.

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails;
Replying STOP to SMS messages; or
Contacting customer support.

Transactional communications relating to purchases, shipping, returns, warranties, or security may still be sent.

User-Generated Content

If you submit reviews, testimonials, photographs, videos, comments, or other content, you grant Zulay Kitchen a perpetual, irrevocable, worldwide, sublicensable, royalty-free, transferable license to use, reproduce, distribute, modify, display, publish, create derivative works from, and otherwise exploit such content in any media now known or later developed.

This includes use in:

Advertisements;
Product pages;
Emails;
Social media;
Paid advertising campaigns;
Television or streaming media; and
Marketing materials.

You represent that:

You own or control rights to submitted content;
Your content does not violate laws or third-party rights; and
Your content is truthful and non-misleading.

Affiliate, Creator & Influencer Programs

If you participate in creator, ambassador, affiliate, referral, or influencer programs, we may collect:

Payment information;
Tax information;
Social media information;
Referral information;
Attribution information; and
Performance analytics.

Creator and influencer content may be used in advertising and promotional campaigns subject to applicable agreements.

Product Information & Disclaimers

Information provided through our website, advertisements, emails, packaging, social media pages, or marketing materials is for general informational purposes only.

To the fullest extent permitted by law:

Products and services are provided “as is” and “as available”;
We do not guarantee uninterrupted website functionality;
We do not guarantee specific product outcomes or results; and
Individual experiences may vary.

Any health, nutrition, wellness, or lifestyle-related statements are not medical advice.

Customers should consult qualified professionals regarding:

Allergies;
Medical conditions;
Product safety;
Dietary restrictions; or
Health concerns.

Limitation of Liability

To the maximum extent permitted by law, Zulay Kitchen and its affiliates, officers, employees, contractors, licensors, suppliers, partners, and service providers shall not be liable for:

Indirect damages;
Incidental damages;
Consequential damages;
Special damages;
Punitive damages;
Lost profits;
Lost revenue;
Data loss;
Business interruption;
Product misuse;
Personal injury;
Property damage;
Website downtime; or
Unauthorized access to information.

Your use of our website, products, and services is at your own risk.

Indemnification

You agree to defend, indemnify, and hold harmless Zulay Kitchen and its affiliates, employees, officers, contractors, licensors, suppliers, partners, and service providers from and against claims, liabilities, damages, judgments, losses, costs, expenses, and fees arising out of:

Your use of our services;
Your violation of applicable law;
Your violation of this Privacy Policy;
Your misuse of products; or
Your submitted content or conduct.

Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill transactions;
Provide services;
Maintain business operations;
Comply with legal obligations;
Resolve disputes;
Enforce agreements; and
Prevent fraud.

Retention periods may vary depending on operational, legal, accounting, tax, and security requirements.

Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of internet transmission or storage is completely secure. We cannot guarantee absolute security.

You transmit information at your own risk.

Protecting Children

Our services are not directed to children under 13 years old.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may delete it.

State Privacy Rights

Residents of certain U.S. states may have rights under applicable privacy laws, including:

The right to know;
The right to access;
The right to correction;
The right to deletion;
The right to portability;
The right to opt out of targeted advertising;
The right to opt out of sale or sharing of personal information; and
The right to appeal privacy request decisions.

We may verify identity before processing requests.

We will not discriminate against individuals for exercising privacy rights.

To submit privacy requests, contact us using the information below.

Do Not Sell or Share My Personal Information

Certain disclosures of personal information for targeted advertising or analytics may constitute “selling” or “sharing” under applicable privacy laws.

You may opt out of such activities by:

Using our cookie consent tools;
Enabling browser-based privacy signals where supported; or
Contacting us directly.

International Users

If you access our services from outside the United States, you understand and consent that information may be transferred to and processed in the United States and other jurisdictions with different data protection laws.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

Third-party privacy practices;
Third-party content;
Third-party security; or
Third-party policies.

You access third-party services at your own risk.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting.

Your continued use of our services constitutes acceptance of revised policies.

Contact Us

If you have questions regarding this Privacy Policy or privacy requests, contact:

Zulay Kitchen
Website: www.zulaykitchen.com
Email: support@zulaykitchen.com
Phone: (727) 386-9117

This Privacy Policy was prepared using enterprise ecommerce privacy framework structures and adapted based on the issues raised in the referenced legal correspondence.