Replacement Shipping & Handling

I need a replacement thermometer lid for my kettle. How can I get one?

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number or a photo of the product with a description of the issue. Have a great day!

I bought a zulay cold coffee maker and paper filter that fits inside metal filter is torn, I want to buy a replacement

Hi there! I'm sorry to hear about it. Please send us an email with your order number at support@zulay.net. Have a great day!

A Zulay Kitchen electric wine opener was sent as a gift, however this person has lost the charging battery base for the wine opener. I am looking to ship them a new charging base for the product, is this possible to do without having to buy a whole entire wine opener set again?

Hi there! I'm sorry to hear about it. Please send us an email with a photo of the wine opener at support@zulay.net. Have a great day!

I bought the Black Zulay machine and since it does not come with the milk jug I bought the Glass milk jug from JURA ® 17-Oz. Glass Milk Container with Stainless Steel Lid for only $49.99. Why don't you sell one for the black machine? I bought it on amazon.

Hi, I'm afraid the milk jug isn't available for the black Magia. The milk jug is available for the newer model, the white Magia.

My shipping address is in Canada. It doesn't give me that option.

At this moment, we don't have the means to ship because of our lack of a physical warehouse in Canada. All of our stock is currently in Amazon Warehouses,. I hope this helps.

I'm trying to pay the shipping and handling, but your system keeps turning it into a product instead of shipping and handling. It then indicates the shipping and handling is free and that there is tax on my purchase. This doesn't make sense. I'm just paying the shipping and handling. Can someone please help.

Hi! Thanks for reaching out to us! I'm sorry to hear about it. Please send us an email with screenshot attachment at support@zulay.net. Have a wonderful day today!

I'm trying to pay the shipping and handling, but your system keeps turning it into a product instead of shipping and handling. It then indicates the shipping and handling is free and that there is tax on my purchase. This doesn't make sense. I'm just paying the shipping and handling. Can someone please help.

Hi! Thanks for reaching out to us! I'm sorry to hear about it. Our customer care specialists will be able to help you on this. Please email us at support@zulay.net. Have a great day!