Wholesaler Frequently Asked Questions
Check out our Frequently Asked Wholesaler Questions for your answers! But if you still have questions, shoot us an email at email@example.com and we'll help you out.
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Orders and Pricing
Q: How do I place an order?
A: Fill out our Wholesale Order Application! Once we have received your application, we will be in touch with the next steps. You will need to provide your Resale Certificate with your application, otherwise we will not be able to accept. Your Resale Certificate will also allow us to not charge sales tax on your order.
Q: What is the minimum order value?
A: For first time wholesale customers of Zulay LLC, the minimum order value is $600. We will send you an invoice for the total amount due which is to be paid in full prior to the order being fulfilled.
Q: What are the discounted Wholesale prices?
A: Prices vary depending on the quantity purchased. The higher the quantity, the larger the discount off of the MSRP price, plus the cost of shipping to the address you provide.
Q: What is the minimum advertised price?
A: Reseller shall not market or sell any Zulay product at below the minimum advertised price (“MAP”) set by Zulay, and as communicated to Reseller from time to time. In addition, Reseller may not offer any specialized pricing, such as “Two-for-One,” “Buy Two, Get One Free,” or any “Value Packs” that would have the effect of reducing the per unit MAP.
Q: Can I sell Zulay products at discounted prices?
A: In the event that you wish to place the product or goods for sale at a discount price, the Wholesale Account shall not discount the products more than 15% below the MAP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to Zulay LLC and will typically be granted on a semiannual basis.
Returns and Payment
Q: How can I pay for my order?
A: You can pay by credit card via Stripe with a 3% merchant charge, or you can pay by ACH, Veem or Direct Deposit with no fees.
Q: What is the Wholesale return policy?
A: All wholesale sales are final.
Q: What shipping methods are available?
A: We can ship via: USPS, Fedex, UPS as well as LTL shipments for bigger orders. We will ship your order within 24-48 hours if the items being ordered are in stock.
Q: What if I require private labeling for my order?
A: If you’re doing a large order or require private labeling, the goods ready and delivery date will be different from order to order and that would be agreed upon prior to placing that order. If you decide to do private labeling with co-branding, then we provide a small discount on that as well.
Q: Do you ship internationally?
A: We do not ship international orders at this time.
Third Party Marketplaces
Q: Can we sell Zulay products on third party marketplaces?
A: We expressly do not allow the resale of our products on third party marketplaces such as Amazon, eBay, Target, Walmart, Wish, etc.