Simple Craft Warranty
Our 30-DAY RETURN POLICY ensures that you keep smiling long after you bought your item and we want to keep it that way no matter what.
If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. All customized orders can be returned for full refund within 30 days of receipt.
Fill out our quick warranty registration form below.
However, we also want to make sure you get the right product and not a counterfeit or used one. So we just wanted you to know these points so you know what the warranty covers.
We do not cover unauthorized resellers, so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by Zulay Kitchen, that includes:
- Facebook Marketplace
So please check that it is Sold & Shipped by Zulay Kitchen, and not a knock-off seller or a resold item. As long as we’re able to find your Order number in our systems, we got your back.
- Used or "open-box" merchandise is not covered by our warranty.
- If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
- To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
- If you received the product as a gift, just email us at firstname.lastname@example.org with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
Once again, thanks for supporting our small business and we promise you that we’ll make good on our word of providing you the Kitchen Happiness you deserve.