50-Cup Commercial Coffee Urn - Stainless Steel

Can I purchase a replacement lid?

Hi there! To provide you with better assistance, please email us at support@zulay.net with your order number or a photo of the product with a description of the issue. Have a wonderful day today!

Where can I get paper filters for this 50 cup urn?

Hi Libby, No filters are needed for this Coffee Urn. The metal basket in the top of the Urn is all the filter you'll need!

Our machine isn’t sucking up water. Is there a specific way to clean the machine?

Hello! Using vinegar and water solution is a common method to remove mineral deposits and scale buildup. Please refer to the image. Let us know if you need more assistance.


*** After the descaling cycle is complete, rinse the appliance thoroughly by running it through one or more cycles with clean water to remove any residual vinegar taste.

Can you make hot chocolate in the 100 Oz. And the 50 Oz. Coffee urns?

Hi there! Yes, it is possible. Please follow these steps:

1. Clean the urn to remove any coffee residue.
2. Prepare the hot chocolate mixture
3. Heat the mixture on the stovetop until hot but not boiling, then add vanilla extract.
4. Transfer the hot chocolate to the coffee urn and turn on the "keep warm" setting.
5. Serve directly from the urn into cups, offering optional toppings like mini marshmallows, whipped cream, or chocolate shavings.

I just received this today. I need to use it for hot chocolate for an event. Are there instructions on how to do this

Hello there! To make hot chocolate in a coffee urn for a large group:

1. Clean the urn
2. Prepare the hot chocolate mixture
3. Heat the mixture on the stovetop until hot but not boiling
4. Transfer the hot chocolate to the coffee urn and turn on the "keep warm" setting.
5. Serve directly from the urn into cups, offering optional toppings like mini marshmallows, etc.

Do you provide replacement parts (or parts list) for your urns when they are out of warranty or warranty claim not accepted? Looking to purchase now and into the future.

Hi, Yes that is correct. We will be more than happy to send you the replacement parts that you need.

Hello, I need a spec sheet for the allay kitchen coffee urn. is it possible to receive one?

Hi, I'm afraid we can't share the spec sheet of our products. Our coffee urn is constructed with double-wall insulator with a 0.41mm thick 430 stainless steel outer layer and a 0.41mm thick 304 stainless steel inner layer.

Used the urn for hot chocolate and didn't pre melt the chocolate chips which burned in the well in the bottom. Any ideas how to remove? Tried several methods. Or, is the inner well replaceable?

Hi, Fill the urn halfway with boiling water and one spoonful of dishwashing detergent. Allow this to remain overnight to remove the stain.