Premium Commercial Coffee Urn - Silver

Can I use a coffee filter to better prevent coffee grinds from brewing into the coffee?

Hi there! There's no need to use a filter unless your grounds are very fine. Use a coarser grind for your coffee beans. Coarse grounds are less likely to pass through the holes in the metal basket. Please let us know if you have other concerns. Have a great day!

for the Zulay Kitchen 100 Cup Commercial Coffee Urn, how many ounces of coffee do you recommend to make a full pot? Coarse ground, right?

Hello! Please see the attached image for reference. We suggest medium coffee gounds. Please let us know if you have other concerns.

The heating light goes on and off throughout the heating process. Is there possibly a part the needs to be replaced?

Hello! I apologize for the inconvenience. To provide you with better assistance, please email us at support@zulay.net with your order number. Have a great day!

Is there a parts list or replacement part for the filter in the bottom of the pot? It is breaking down and coming out.

Hello! I apologize for the inconvenience. To provide you with better assistance, please email us at support@zulay.net with your order number and some photos highlighting the issue. Have a great day!

How long does it take to heat up?

Hello there! Please allow 1-1/2 minutes per cup for brewing time. Changes in water temperature and quantity may impact the brewing duration. Please let us know if you have other concerns.

How long does it take to brew a full pot?

Hello there! Please allow 50–60 minutes for brewing time. Changes in water temperature and quantity may impact the brewing duration. Please let us know if you have other concerns.

Where can I get a replacement handle for my unit? the screws/ brackets to connect the lid and the handle broke.

Hello! I apologize for the inconvenience. To provide you with better assistance, please email us at support@zulay.net with your order number and photos highlighting the issue. Have a great day!

Can we make Hot cacao in the Stainless Steel Large Capacity Electric coffee urn?

Hello! While our electric coffee urn is primarily designed for brewing and dispensing coffee, it can also be used to heat and dispense other hot beverages, including hot cacao. However, it's essential to thoroughly clean the urn before and after use to avoid any flavor transfer from coffee to the hot cacao. Please let us know if you have other concerns. Have a great day!

Can I heat milk and cocoa in the urn?

Hello there! Yes , you can do so. Please let us know if you have other concerns.

how many ounces are you using to calculate 100 cups

Hi, this Coffee Urn can make up to 100 5 oz cups of coffee.

How do I get a replacement brew basket and stem

Hi, We're here to help. Can you reach out to us through our support email support@zulay.net. Talk to you soon!

What is the "keep warm" temperature?

Hi,  It's about  180-190 degrees Fahrenheit.

What is the best way to make hot chocolate with this? Can I put the hot chocolate powder where the coffee would go or can I premade the hot chocolate and place it into the urn to keep hot?

Hi, It is best to pre-made the hot chocolate.

is this coffee pot stainless steel inside and out (including basket and stem)?

Hi there, The coffee urn is a double wall design, outer is 0.38mm 430 stainless steel and inner is 0.4mm 304 stainless steel while the filter is also made of 304 stainless steel.

How much (in cups) of coffee grounds do I use per gallon of water? I have the commercial stainless steel urn.

Hi there, You can add 1.5 cups of coffee per gallon of water. This is a recommended amount but coffee strength can be adjusted to personal taste by adding or subtracting from that quantity.

I purchased a "Zulay Premium Commercial Coffee Urn Stainless" at Walmart. Do I have to register this purchase somewhere so that the warranty is active?

Hi, I'll be more than happy to assist you with your warranty registration. Can you reach out to us through our support email support@zulay.net. Talk to you soon!

Does the light stay on while heating? mine is going off and on.

Hi, so that we can better assist you with your inquiry, can you reach out to us through our support email support@zulay.net.

Does this model Zulay Kitchen1000160 coffee urn need a paper filter? The basket looks fine but I'm getting coffee grains in the coffee.

Hi there, It doesn't need a paper filter. However, it's recommended to wet bottom coffee basket to prevent grounds from filtering into brewed coffee.

Hi, Does the outside of the coffee urn get hot? If the outside is touched, will you burn your hand?

Hi there, The coffee urn has cool to touch handles which makes it easy to carry.