Coffee Machine Warranty
Zulay Coffee Machines
ONE YEAR LIMITED WARRANTY
This product is warrantied to the original purchaser, for one year from the date of purchase against manufacturer’s defects under normal use. Should your product prove defective within one year from the date of purchase, return the defective part or unit, (freight will be prepaid within thirty days of purchase; after that, customer will be responsible for freight cost to Zulay’s service department), along with an explanation of the claim to Zulay Kitchen. Please package your product carefully in its original packaging material to avoid damage in transit. Damage in transit due to mis-packaged goods will not be the responsibility of Zulay. Under this warranty, Zulay Kitchen will repair or replace any parts found defective.
If you receive this unit damaged on arrival, please immediately contact our customer service team with videos or photographs of the damage and we will address this accordingly. This warranty is not transferable from the original purchaser of the product. After the expiration of the warranty, the cost of the labor, parts and shipping will be responsibility of the owner of the product(s).
We are a US-based company; therefore, the warranty is applicable for orders/shipments within the US. International claims are subject to individual handling. Contact our support for more questions.
If the product was purchased in the US and later moved abroad, we will honor the warranty period but all shipping costs must be covered by customer.
THIS WARRANTY DOES NOT COVER:
- Damage to the unit caused by consumer misuse, tampering or failure to follow the instructions.
- Damage caused by alterations or repairs of the product by anyone other than the manufacturer.
- Damage to the finish of the unit, or other damages caused by wear and tear.
- Damage, accidental or otherwise, caused to the product or any part of the unit while in the possession of the customer not caused by manufacturers defects in material or workmanship.
- Freight and Insurance cost for the warranty service.
- Electrical damage to the unit caused by faulty wiring or electrical issues where the unit is plugged in.
- Issues arising from improper use of the product, such as using the unit outside, or for heavy-duty commercial use.
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Acts of God, such as fire, flood, hurricanes, earthquakes and tornadoes.
- Units purchased outside of the United States, including Canada, are not covered under this warranty.
The manufacturer’s warranty may not apply in all cases, depending on the use of the product, where the product was purchased, or who the product was purchased from. Please review the policy carefully so you know for what you will be covered.
If you have any questions regarding your Warranty, please feel free to contact our customer service team.